Procedures at the City Hall 市役所での手続き
更新日:2023年3月24日
- The Individual Number Card 'My Number'「マイナンバー」制度について
- Online residence procedures with My Number Card マイナンバーカードがあれば、オンラインで在留手続きができます
- Procedures at the City Hall 各種届出・引っ越し
- Temporary opening of the Citizens' Administration Office 市民課臨時開庁のお知らせ
- Check the real-time status of the busy counter and the number being called 窓口の順番待ち状況・呼び出し状況がスマホで確認できます
- "Matsudo City Online Application System" allows administrative procedures online 「松戸市オンライン申請システム」のサービスがスタート
- Sewage fees can now be paid via convenience stores, etc. 下水道事業受益者負担金がコンビニ等でお支払い可能になりました
- Emergency Assistance Benefits for Price Increases 2022 / 令和4年 電力・ガス・食料品等価格高騰緊急支援給付金
City Hall/District Branch Locations 市役所・支所の位置
The City Hall and it's 8 Branch Offices are your one-stop-shop for all municipal enquiries and procedures. You will be required to visit one of these offices upon moving in or out of the city, when registering a birth, death or marriage, or when applying for a Certificate of Residency, etc.
The City Hall main branch also offers an English and Chinese interpreting service to assist you when making municipal enquiries (by phone or in person). Visit the Language Support Services page for information about availability and to make a booking.
Operating days & hours for both main and branch offices are below.
- Opening Hours: Mon-Fri, 8:30~17:00
- Holidays: Sat, Sun, National Holidays and the New Year period
- Matsudo City Hall
Address: Nemoto 387-5
Access: 10 min walk from the east exit of Matsudo Sta.
TEL: 047-366-1111 (switchboard) Enquiries in English/Chinese: 047-710-2725
- Tokiwadaira Branch
Address: Tokiwadaira 3-30
Access: 7 min walk from the south exit of Tokiwadaira Sta.
TEL: 047-387-2131
- Kogane Branch
Address: Kogane 2 (Picotee West Bld. 3F)
Access: 2 min walk from the south exit of JR Kitakogane Sta.
TEL: 047-341-5101
- Koganehara Branch
Address: Koganehara 6-6-2
Access:
1) Shin Keisei Bus 'Kogane 4'(小金4)from Kitakogane Sta. (bus stop 3).
Get off at 'gyousei-sentaa' 「行政センター」
2) Shin Keisei Bus 'Yahashira 9'(八柱9)from Yahashira/Shin-Yabashira Sta. (bus stop 3).
Get off at 'bus annai-jyo' 「バス案内所」
TEL: 047-344-3151
- Mutsumi Branch
Address: Rokkodai 3-71
Access: 15 min walk from Mutsumi Sta. (Tobu Line)
TEL: 047-385-0113
- Mabashi Branch
Address: Mabashi 179-1 (Mabashi Station Mall 4F)
Access: 2 min walk from the west exit of JR Mabashi Sta, and from Ryutestu Mabashi Sta.
TEL: 047-345-2131
- Shinmatsudo Branch
Address: Shinmatsudo 3-27
Access: 10 min walk from Shin Matsudo Sta.
TEL: 047-343-5111
- Yakiri Branch
Address: Miyakodai 3-10-5
Access: Keisei Bus to 'Ichikawa Sta'(市川駅行き) from the west exit of Matsudo Sta. Get off at Kamiyakiri(上矢切) and walk 1 min.
TEL: 047-362-3181
・Higashi Matsudo Branch
Address: Higashi Matsudo 2-14-1
(Within the new composite municipal services center, "Higa Matsu Terrace" 2nd floor)
Access: 4 min walk from JR Higashimatsudo Sta.
TEL:047-703-0610 FAX:047-703-0612
*“Higashi Matsudo branch” starts its operations from Dec. 20th of 2021 in replacement of closed Tobu branch.
東部支所は令和3年12月17日(金曜)17時で閉鎖し、令和3年12月20日(月曜)8時半から、東松戸駅東側に新設されるひがまつテラス内に東松戸支所として移転しました。
東松戸支所 住所:松戸市東松戸2丁目14-1
行政関連手続きとお問い合わせは、市役所と支所が対応します。転入・転出、出産・死亡・結婚の登録、また住民票が必要な時など、行政手続きを総合的に取り扱っています。
必要な場合、英語と中国語の通訳サポートを用意することもできます。行政通訳を予約するには、「言語支援」のページをご覧ください。
The 'My Number' social security system 「マイナンバー」制度について
The Japanese government has adopted a new social security and tax number system, 'My Number Card (Individual Number Card)' in order to (1) enhance the social security to people who truly need it, (2) enhance public convenience and (3) develop the efficiency in administration.
Visit the following website for more information -
↑See here for the details of the System, how to get your own My Number Card, and how to use it.
マイナンバー(個人番号)とは、国民一人ひとりが持つ12桁の番号のことです。平成27年10月から、住民票を有する全ての人に、1人1つのマイナンバー(個人番号)が通知されます。
マイナンバー制度には「行政の効率化」、「国民の利便性の向上」、「公平・公正な社会の実現」というメリットがあります。詳しくは以下のリンクをご覧ください。
↑マイナンバーカードのしくみ、カードの作り方、使い方などの詳しい説明をお読みください。
My Number Card application methods マイナンバーカードの申請方法
To obtain a My Number Card, you can choose from a variety of application methods for your convenience. Please prepare your ID and the application form with QR code that you received in the mail (if you have one) to complete the process.
- 1) Via online (Japanese site)
- You can apply from home quickly, if you have a proper self-portrait photo on your device.
- 2) Via a photobooth installed by various manufactures
- You can take a proper photo of you and apply at the same time.
- (List of manufactures' website is shown in the middle of this page)
- 3) By mail with a written application form
- By using the partially-filledout application form, you can follow English-translated guide, and send in the documents in a pre-enclosed return envelope. It might be the easiest way for those who don't have enough confidence in Japanese ability.
- [Download] Pre-addressed envelope for mail-in application HERE
- 4) By visiting Matsudo My Number Card Center (Japanese site)
- Matsudo Dai-ichi Seimei Bldg. 2F, 14-2 Honcho, Matsudo City
- Open: 9AM - 7PM Weekdays, 9AM-5PM 1st & 3rd Sat., 2nd & 4th Sun.
- (Excl. National Holidays, Year-end & New Year Holidays)
- 5) By visiting temporary My Number Card application support centers (Japanese site) and mobile phone stores
- Matsudo city is offering My Number Card application support at various commercial facilities across the city for a limited time. Please see this website (Japanese) for the list of facilities and when they are holding the on-site application support.
- There are many mobile phone stores in the city that also support My Number Card Application for free.
マイナンバーカード取得には、より便利に手続きが行えるよう、色々な申請方法があります。身分証明書と、郵送で受け取ったQRコード付きの申請用紙(もしお持ちでしたら)をご用意して手続きを行ってください。
- 1) スマートフォンや、PCを使って ネット から申請
- スマートフォンやPCに、基準に沿った顔写真があれば、どこからでも楽に申請ができます。
- 2) 様々な会社が設置している、証明写真のブースから申請
- 証明写真機できれいな写真を撮って、そのまま申請手続きも行えます。
- (こちらのサイトの下のほうに、マイナンバーカード申請に対応した証明写真機の会社情報があります)
- 3) 受け取った通知を利用して、郵送 で申請
- ご自宅で受け取った申請案内には、一部記入済みの申請書と、英語での記入例や、返信用封筒が同封されています。日本語での申請を難しく感じる方には、一番手順がわかりやすい方法です。
- 4) Matsudo My Numberマイナンバーカード交付センター にて申請
- 松戸市本町14-2 松戸第一生命ビル 2階
- Open: 平日9AM - 7PM, 第1&第3土曜日 および 第2&第4日曜日 9AM-5PM
- (国民の祝日、年末年始を除く)
- 5) マイナンバーカード出張申請サポートセンター や 市内の携帯ショップ にて申請
- 松戸市では、市内の商業施設に期間限定のマイナンバー出張申請サポートセンターを設置しています。開催時期や開催場所のリストは、こちら をご覧ください。
- ほかにも、市内の携帯ショップでも、無料でマイナンバーカード申請サポートを行っている店舗が多数あります。お近くの店舗に問い合わせください。
Online residence procedures with My Number Card マイナンバーカードを利用したオンライン在留手続き
After March 2022, If you have an Individual Number Card, foreign nationals (all the status of residence excluding "Diplomat" and "Temporary Visitor") can apply for residence procedures online.
Applications available online:
- Certificate of Eligibility(在留資格認定証明書交付申請)
- Change of Status of Residence(在留資格変更許可申請)
- Extensinon of Period of Stay(在留期間更新許可申請)
- Permission to Acquire Status of Residence(在留資格取得許可申請)
- Certificate of Authorized Employment(就労資格証明書交付申請)
- Re-entry Permission(再入国許可申請)
- Permission to engage in an Activity Other Than That Permitted under the Status of Residence Previously Granted(資格外活動許可申請)
What you need:
- My Number Card
- Residence Card
- PC (Smartphones are not supported)
- IC card reader/writer (compatible with My Number Card)
- JPKI client software (download free from the Japanese Public Key Infrastructure website)
Inquiries regarding the system:
Residence Application Online System Help Desk
Phone Number: 050-3786-3053
Monday-Friday, 9:00-17:00 (Japanese only)
Immigration Services Agency HP / 再入国在留管理庁ホームページ
Registrations and Procedures for Moving 各種届出・引っ越し
Procedures at the City Hall 各種届出・引っ越し(PDF:592KB)
Temporary opening of the Resident Administration Office (Shimin-ka) / 市民課窓口の臨時開庁のお知らせ
March and April are the months when the largest number of people change their addresses due to employment, transfer, entrance into a new school, etc. To relieve congestion and for those who are unable to visit the City Hall on weekdays, the Resident Administration Division counter will be temporarily open on the following dates.
Date & Hours of Temporary Operation
- Sunday, March 26, 2023 9 am - 5 pm
- Sunday, April 2, 2023 9 am - 5 pm
Services Provided
- Change of address (moving-in/out, moving within the city)
- Seal registration
- Issuance of certificates (for residence, family register, seal register, etc.)
- Family Register Notification
(If the applicant's city of legal residence or place of residence is outside of Matsudo City, the notification will be held in abeyance as it requires an inquiry to the municipality outside of Matsudo City.)
- My Number Card related
(issuance of an application form, electronic certificate update and PIN reset, etc. *Excluding the distribution of the Card)
※ There are some services that cannot be handled, such as procedures that require confirmation with other municipalities or related organizations, so please inquire for details.
※ The temporary citizens' administration office is only open at the Matsudo City Hall main building, not at other city branch offices.
Inquiries
Matsudo City, Resident Administration Division
TEL: 047-366-7340
You can check the real-time status of the busy counter and the number being called on your smartphone 窓口の順番待ち状況・呼び出し状況がスマホで確認できます
To help visitors avoid crowdedness and effectively use their waiting time, the real-time information is available on how crowded some of the City Hall counters are.
【SAMPLE】 Waiting list at Citizen's Administration Div.
Citizen’s Administration Division (Shimin-ka)
To check the status of waiting list of the Citizen’s Administration Division counter;
1. Please click the link below to access the "Citizen's Administration Division Counter Information Guide" website.
Citizen's Administration Division Counter Information Guide (external link)
2. You can also check the waiting status by scanning the QR code on your Number Ticket.
When you check-in at the Citizen's Administration Division counter, you will receive a number ticket with TWO QR codes printed on it.
【SAMPLE】Number Ticket at Citizen's Administration Div.
<LEFT QR>
By reading the QR code on the LEFT with a smartphone, you can check the current number of people on the waiting list and the reception status. This allows you to "check the congestion situation" outside of the waiting area of Citizen's Administration Division.
You can also come back to the counter after checking the numbers that have already been called. Please go to the “Issuance Counter” if you see your number in the list of “Ticket No. called at the issuance counter”.
<RIGHT QR>
By reading the QR code on the Right with a smartphone, you can register your email address to receive an email notification when it is almost your turn for the staff to accept your application.
(No notification will be sent for the issuance waitlist.)
【Sample】Waiting list at Citizen's Administration Div. (with English translation)(PDF:562KB)
Disability Welfare Division (Shogai Fukushi-ka)
- When you check-in at the Disability Welfare Division counter, you will receive a number ticket with a QR code printed on it.
- By reading the QR code with a smartphone, you can check the current number of people on the waiting list and the reception status. This allows you to check the congestion situation outside of the waiting area of Disability Welfare Division.
- You can also come back to the counter after confirming the "Numbers that have already been called".
【Sample】Waiting list at Disability Welfare Div. (with English translation)(PDF:244KB)
"Matsudo City Online Application System" allows administrative procedures online 「松戸市オンライン申請システム」のサービスがスタート
From October 24, 2022, "Matsudo City Online Application System" started its operation to enable easier and more convenient way to take administrative procedures.
The system is easy for users to understand, with procedures available 24 hours a day, 365 days a year, and a My Page function that allows users to check their progress and history, greatly improving convenience.
(The start date and availability differ depending on the procedure. Please check the latest list in the "Matsudo City Online Application System". We will add new procedures as they become available.)
Please contact the Information Policy Div., Digital Strategy Office (047-710-8810) if you have any inquiries about the procedures.
QR Code for Online Application Page オンライン申請サービス
令和4年10月24日より、行政手続きをより簡単・便利に行える「松戸市オンライン申請システム」の運用が開始しました。
24時間365日いつでも手続きができ、進捗や履歴を確認できるマイページ機能など、利用者にとってわかりやすいシステムとなっており、市役所手続きがとても便利になります。
(受付開始日や公開状況は手続きにより異なります。実施手続きは順次追加していきますので、最新の受付状況は「松戸市オンライン申請システム」内でご確認ください。)
なお、各手続きに関するお問い合わせは担当課までお願いします。情報政策課 デジタル戦略担当室 (047-710-8810)
Matsudo City Online Application System / 松戸オンライン申請システム
List of Procedures Available Online / オンライン申請手続き一覧(PDF:363KB)
City taxes and insurance premiums can be paid by credit card! 市税や保険料がクレジットカードで支払い可能になりました
With an internet connection, you can use your credit card to pay your municipal taxes and insurance premiums.
EFFECTIVE
Thursday October 1st, 2020
PAYMENTS COVERED BY THIS SERVICE
- Municipal/Prefectural Resident Tax (normal collection), Fixed Asset Tax・City Planning Tax, Fixed Asset Tax (depreciable asset tax), Light Vehicle Tax (category-based)
- National Health Insurance
※System usage fees apply separately
HOW TO MAKE PAYMENTS BY CREDIT CARD
Visit the Matsudo City Official Website, go to the page titled “Pay Matsudo Municipal Tax / National Health Insurance premiums”, and fill out the form with all the information required to pay. Please refer to the City’s homepage for more details.
NOTE
- Payment slips that are mailed along with the tax/insurance notification letter from the City Hall are needed to pay online.
- You may not pay online for a payment that has passed its due date.
- Payment receipts are not issued. Please pay at City Hall & branch offices, financial institutions, or convenience stores if you need a receipt.
CONTACT
- Tax Collection Div. 047-366-7325
- National Health Insurance and Pension Div. Insurance Fee Collection Office 047-712-0141
Starting Thursday, October 1 2020, Bank transfer services for municipal taxes and insurance premiums are now more convenient 令和2年10月1日(木曜)から各市税・保険料の口座振替サービスがさらに便利になりました
In addition to National Health Insurance premiums and nursing care insurance premiums, you can now register to pay your municipal/prefectural resident tax (normal collection), fixed asset tax・city planning tax, fixed asset tax (depreciable asset tax), light vehicle tax, and latter-stage elderly health care premiums through the Pay-easy bank transfer service (you can apply for direct deposit with your cash card).
Furthermore, two more financial institutions now support this service. The application procedure is simple ― no personal seal needed. Why don’t you give this service a try?
FINANCIAL INSTITUTIONS THAT SUPPORT PAY-EASY
Chiba Bank, Mizuho Bank, Mitsui Sumitomo Bank, Keiyo Bank, Mitsubishi UFJ Bank, MUFJ Bank, Chiba Kogyo Bank, Resona Bank, JP Bank, JA Toukatsu Chuou, Tokyo Bay Shinkin
APPLICATION
After October 1st, 2020, bring your cash card of one of the applicable financial institutions above to each division in charge of your payments
DIVISIONS IN CHARGE OF EACH PAYMENT
- National Health Insurance ⇒ National Health Insurance and Pension Div.
- Long-term Care Insurance ⇒ Long-term Care Insurance Div.
- Municipal/Prefectural Resident Tax (normal collection), Fixed Asset Tax・City Planning Tax, Fixed Asset Tax (depreciable asset tax), Light Vehicle Tax ⇒ Tax Collection Div.
- Latter-stage Elderly Health Care ⇒ National Health Insurance and Pension Div, Latter-stage Elderly Health Care Unit
※The applicant must be the person whose name is on the said cash card.
※This procedure is not provided at the Municipal Services Center at Matsudo Station.
CONTACT
National Health Insurance and Pension Div. Insurance Fee Collection Office
Sewage fees can now be paid via convenience stores, etc. 下水道事業受益者負担金がコンビニ等でお支払い可能となります
Starting October 1st, 2020, sewage usage fees can be paid via convenience stores, LINE Pay and PayPay.
NOTE
- Payment slips you might currently have on hand cannot be paid at convenience stores, etc. Please contact us if you would like to request a replacement.
- There is a limit to the amount that can be paid using each service. Convenience stores: 300,000 yen max, LINE Pay and PayPay: 49,999 yen max.
- Receipts cannot be issued for payments made via Line Pay or PayPay.
- For more information about payments via Line Pay and PayPay, please visit their websites.
CONTACT
Sewage Fee Management Div. 047-366-7394
【Closed】Emergency Assistance Benefits for Price Increases 2022 / 令和4年 電力・ガス・食料品等価格高騰緊急支援給付金
The following households, whose household finances are severely affected by the sharply rising cost essential for daily life (i.e. electricity, gas, and food, etc.), will receive a benefit of 50,000 yen per household.
【Application Deadline (extended) : Tuesday, February 28, 2023】
(1) Households exempt from resident tax → Reply required
Eligibility: Households that are residents of Matsudo City as of September 30, 2022, all of whom are exempt from resident tax for the fiscal year and who are not dependent on a taxpayer.
A confirmation letter is sent to all applicable households. To apply for the benefit, please send the confirmation letter and the required documents in the enclosed return envelope or submit them directly to the counter.
(2) Households with a sudden change in household income → Application required
Eligibility: Households that are residents of Matsudo City at the time of application and do not fall under 1) above, but had an unexpected decrease in income between January and December 2022, and the estimated annual income of all household members became the same level as that of households exempt from resident tax.
※ There are other requirements for receiving the benefits, so please refer to the designated website (Japanese) or contact the Matsudo City - Temporary Special Benefit Office for more details.
<Inquiries> Available on weekdays excl. Year-end/New Year holidays.
[For application procedures] Temporary Special Benefit Office 0120-970-735 (8:30am-5pm) Scheduled to close on March 31, 2023
[Consultation center] Matsudo City Hall, 2F Main Bldg. Large Conference Rm. (8:30am-5pm) Scheduled to close on March 31, 2023
[Details for the System] Cabinet Office 0120-526-145
Return to 'For Foreign Residents' page 「外国人市民向けの資料」のページへ戻る
お問い合わせ
松戸市経済振興部 国際推進課
千葉県松戸市小根本7番地の8 京葉ガスF松戸第2ビル5階
Tel: 047-710-2725 FAX:047-711-6387
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