Procedures at the City Hall 市役所での手続き

The City Hall and it's 8 Branch Offices are your one-stop-shop for all municipal enquiries and procedures. You will be required to visit one of these offices upon moving in or out of the city, when registering a birth, death or marriage, or when applying for a Certificate of Residency, etc.

The City Hall main branch also offers an English and Chinese interpreting service to assist you when making municipal enquiries (by phone or in person). Visit the Language Support Services page for information about availability and to make a booking.

Operating days & hours for both main and branch offices are below.

• Opening Hours: Mon-Fri, 8:30~17:00
• Holidays: Sat, Sun, National Holidays and the New Year period

• Matsudo City Hall
  Address: Nemoto 387-5
  Access: 10 min walk from the east exit of Matsudo Sta.
  TEL: 047-366-1111 (switchboard) Enquiries in English/Chinese: 047-710-2725

• Tokiwadaira Branch
  Address: Tokiwadaira 3-30
  Access: 7 min walk from the south exit of Tokiwadaira Sta.
  TEL: 047-387-2131

• Kogane Branch
  Address: Kogane 2 (Picotee West Bld. 3F)
  Access: 2 min walk from the south exit of JR Kitakogane Sta.
  TEL: 047-341-5101

• Koganehara Branch
  Address: Koganehara 6-6-2
  Access:
  1) Shin Keisei Bus 'Kogane 4'（小金(こがね)4）from Kitakogane Sta. (bus stop 3).
  Get off at 'gyousei-sentaa' 「行政センター(ぎょうせいせんたー)」
  2) Shin Keisei Bus 'Yahashira 9'（八柱(やはしら)9）from Yahashira/Shin-Yabashira Sta. (bus stop 3).
  Get off at 'bus annai-jyo' 「バス案内所(ばすあんないじょ)」
  TEL: 047-344-3151

• Mutsumi Branch
  Address: Rokkodai 3-71
  Access: 15 min walk from Mutsumi Sta. (Tobu Line)
  TEL: 047-385-0113

• Mabashi Branch
  Address: Mabashi 179-1 (Mabashi Station Mall 4F)
  Access: 2 min walk from the west exit of JR Mabashi Sta, and from Ryutestu Mabashi Sta.
  TEL: 047-345-2131

• Shinmatsudo Branch
  Address: Shinmatsudo 3-27
  Access: 10 min walk from Shinmatsudo Sta.
  TEL: 047-343-5111

• Yakiri Branch
  Address: Miyakodai 3-10-5
  Access: Keisei Bus to 'Ichikawa Sta'（市川駅行き(いちかわえきいき)） from the west exit of Matsudo Sta. Get off at Kamiyakiri（上矢切(かみやきり)） and walk 1 min.
  TEL: 047-362-3181

• Higashi Matsudo Branch
  Address: Higashi Matsudo 2-14-1
  (Within the new composite municipal services center, "Higa Matsu Terrace" 2nd floor)
  Access: 4 min walk from JR Higashimatsudo Sta.
  TEL：047-703-0610　FAX：047-703-0612
  *"Tobu branch" has closed as of Dec. 17, 2021. 東部支所は令和3年12月17日に閉鎖しました。

行政関連手続きとお問い合わせは、市役所と支所が対応します。転入・転出、出産・死亡・結婚の登録、また住民票が必要な時など、行政手続きを総合的に取り扱っています。
必要な場合、英語と中国語の通訳サポートを用意することもできます。行政通訳を予約するには、「言語支援」のページをご覧ください。

Due to renovation work at Matsudo Station, the Municipal Services Center has been relocated to the 8th floor of the ATRE Matsudo from January 9, 2024.

8F Atre Matsudo, 1181 Matsudo, Matsudo-shi

• Monday through Friday： 10 am - 8 pm
• Saturday : 10 am - 6 pm
• 2nd & 4th Sundays：10 am - 6 pm

• 1st, 3rd & 5th Sundays
• National Holidays
• New Year Holidays
• Atre store holidays

For notices of temporary closings or changes in office hours, please visit the Citizen's Administration Office page.

• Issuance of Residence Certificates (Residence Certificate, Certificate of deleted residence, Certificate of matters recorded in the Residence Certificate)
• Issuance of Family Registers (Certificate of all matters, Certification for personal items, etc.)
• Issuance of Tax Certificates (Certificate of residence tax, Certificate of address, Certificate of tax payment)
• Issuance of Seal Registraion

Resident Administration Division (Shimin-ka)
TEL: 047-366-7340

The Japanese government has adopted a new social security and tax number system, 'My Number Card (Individual Number Card)' in order to (1) enhance the social security to people who truly need it, (2) enhance public convenience and (3) develop the efficiency in administration.

Visit the following website for more information -

↑See here for the details of the System, how to get your own My Number Card, and how to use it.

マイナンバー（個人番号）とは、国民一人ひとりが持つ12桁の番号のことです。平成27年10月から、住民票を有する全ての人に、1人1つのマイナンバー（個人番号）が通知されます。
　
マイナンバー制度には「行政の効率化」、「国民の利便性の向上」、「公平・公正な社会の実現」というメリットがあります。詳しくは以下のリンクをご覧ください。

↑マイナンバーカードのしくみ、カードの作り方、使い方などの詳しい説明をお読みください。

マイナンバーカード取得には、より便利に手続きが行えるよう、色々な申請方法があります。身分証明書と、郵送で受け取ったQRコード付きの申請用紙（もしお持ちでしたら）をご用意して手続きを行ってください。

1) スマートフォンや、PCを使って ネット から申請

スマートフォンやPCに、基準に沿った顔写真があれば、どこからでも楽に申請ができます。

2) 様々な会社が設置している、証明写真のブースから申請

証明写真機できれいな写真を撮って、そのまま申請手続きも行えます。

（マイナンバーカード総合サイトの下のほうに、マイナンバーカード申請に対応した証明写真機の会社情報があります）

3) 受け取った通知を利用して、郵送 で申請

ご自宅で受け取った申請案内には、一部記入済みの申請書と、英語での記入例や、返信用封筒が同封されています。日本語での申請を難しく感じる方には、一番手順がわかりやすい方法です。

4) Matsudo My Numberマイナンバーカード交付センター にて申請

松戸市本町14-2 松戸第一生命ビル 2階

Open: 平日9AM - 7PM, 第1＆第3土曜日 および 第2＆第4日曜日 9AM-5PM

（国民の祝日、年末年始を除く）

5) マイナンバーカード出張申請サポートセンター や 市内の全郵便局 にて申請

松戸市では、市内の商業施設に期間限定のマイナンバー出張申請サポートセンターを設置しています。開催時期や開催場所のリストは、マイナンバーカード出張申請会場ページ をご覧ください。

ほかにも、事前予約すれば市内の郵便局でも、マイナンバーカード申請サポートを行っています。お近くの支店に問い合わせください。

1. The applicant himself / herself
2. Head of household
3. Proxy (A letter of attorney from 1 or 2 above is required)

Monday through Friday　From 8:30 am to 5 pm

　　　(closed on National Holidays and New Year holidays)

※ Please complete the move-in procedure within 14 days from the date you move to Matsudo City.
※ Be sure to bring a proof of identification such as, a residence card, driver's license, My Number Card, etc., and a stamp seal (if you have one). Foreign nationals are required to present a residence card, but those who were not issued a residence card when they entered Japan should bring their passport.
※ Items marked with [＊] are available at the counter or on the website.]

March and April are the months when the largest number of people change their addresses due to employment, transfer, entrance into a new school, etc. To relieve congestion and for those who are unable to visit the City Hall on weekdays, the Resident Administration Division counter will be temporarily open on the following dates.

※ Temporary opening schedules are to be announced on the Resident Administration Div. page when available

- Change of address (moving-in/out, moving within the city)
- Seal registration
- Issuance of certificates (for residence, family register, seal register, etc.)
- Family Register Notification
(If the applicant's city of legal residence or place of residence is outside of Matsudo City, the notification will be held in abeyance as it requires an inquiry to the municipality outside of Matsudo City.)
- My Number Card related
(issuance of an application form, electronic certificate update and PIN reset, etc. *Excluding the distribution of the Card)

※ There are some services that cannot be handled, such as procedures that require confirmation with other municipalities or related organizations, so please inquire for details.
※ The temporary citizens' administration office is only open at the Matsudo City Hall main building, not at other city branch offices.

Matsudo City, Resident Administration Division
TEL: 047-366-7340

>> Read in Japanese / 日本語で読む

To help visitors avoid crowdedness and effectively use their waiting time, the real-time information is available on how crowded some of the City Hall counters are.

1. When you check-in at the Disability Welfare Division counter, you will receive a number ticket with a QR code printed on it.
2. By reading the QR code with a smartphone, you can check the current number of people on the waiting list and the reception status. This allows you to check the congestion situation outside of the waiting area of Disability Welfare Division.
3. You can also come back to the counter after confirming the "Numbers that have already been called".

With an internet connection, you can use your credit card to pay your municipal taxes and insurance premiums.

Thursday October 1st, 2020

1. Municipal/Prefectural Resident Tax (normal collection), Fixed Asset Tax・City Planning Tax, Fixed Asset Tax (depreciable asset tax), Light Vehicle Tax (category-based)
2. National Health Insurance

※System usage fees apply separately

Visit the Matsudo City Official Website, go to the page titled “Pay Matsudo Municipal Tax / National Health Insurance premiums”, and fill out the form with all the information required to pay. Please refer to the City’s homepage for more details.

• Payment slips that are mailed along with the tax/insurance notification letter from the City Hall are needed to pay online.
• You may not pay online for a payment that has passed its due date.
• Payment receipts are not issued. Please pay at City Hall & branch offices, financial institutions, or convenience stores if you need a receipt.

1. Tax Collection Div. 047-366-7325
2. National Health Insurance and Pension Div. Insurance Fee Collection Office 047-712-0141

In addition to National Health Insurance premiums and nursing care insurance premiums, you can now register to pay your municipal/prefectural resident tax (normal collection), fixed asset tax・city planning tax, fixed asset tax (depreciable asset tax), light vehicle tax, and latter-stage elderly health care premiums through the Pay-easy bank transfer service (you can apply for direct deposit with your cash card).

Furthermore, two more financial institutions now support this service. The application procedure is simple ― no personal seal needed. Why don’t you give this service a try?

Chiba Bank, Mizuho Bank, Mitsui Sumitomo Bank, Keiyo Bank, Mitsubishi UFJ Bank, MUFJ Bank, Chiba Kogyo Bank, Resona Bank, JP Bank, JA Toukatsu Chuou, Tokyo Bay Shinkin

After October 1st, 2020, bring your cash card of one of the applicable financial institutions above to each division in charge of your payments

• National Health Insurance ⇒ National Health Insurance and Pension Div.
• Long-term Care Insurance ⇒ Long-term Care Insurance Div.
• Municipal/Prefectural Resident Tax (normal collection), Fixed Asset Tax・City Planning Tax, Fixed Asset Tax (depreciable asset tax), Light Vehicle Tax ⇒ Tax Collection Div.
• Latter-stage Elderly Health Care ⇒ National Health Insurance and Pension Div, Latter-stage Elderly Health Care Unit

※The applicant must be the person whose name is on the said cash card.

※This procedure is not provided at the Municipal Services Center at Matsudo Station.

National Health Insurance and Pension Div. Insurance Fee Collection Office

Starting October 1st, 2020, sewage usage fees can be paid via convenience stores, LINE Pay and PayPay.

• Payment slips you might currently have on hand cannot be paid at convenience stores, etc. Please contact us if you would like to request a replacement.
• There is a limit to the amount that can be paid using each service. Convenience stores: 300,000 yen max, LINE Pay and PayPay: 49,999 yen max.
• Receipts cannot be issued for payments made via Line Pay or PayPay.
• For more information about payments via Line Pay and PayPay, please visit their websites.

Sewage Fee Management Div. 047-366-7394

The following households, whose household finances are severely affected by the sharply rising cost essential for daily life (i.e. electricity, gas, and food, etc.), will receive a benefit of 50,000 yen per household.

【Application Deadline (extended) : Tuesday, February 28, 2023】

Eligibility: Households that are residents of Matsudo City as of September 30, 2022, all of whom are exempt from resident tax for the fiscal year and who are not dependent on a taxpayer.

A confirmation letter is sent to all applicable households. To apply for the benefit, please send the confirmation letter and the required documents in the enclosed return envelope or submit them directly to the counter.

Eligibility: Households that are residents of Matsudo City at the time of application and do not fall under 1) above, but had an unexpected decrease in income between January and December 2022, and the estimated annual income of all household members became the same level as that of households exempt from resident tax.

※ There are other requirements for receiving the benefits, so please refer to the designated website (Japanese) or contact the Matsudo City - Temporary Special Benefit Office for more details.

<Inquiries> Available on weekdays excl. Year-end/New Year holidays.
[For application procedures] Temporary Special Benefit Office 0120-970-735 (8:30am-5pm) Scheduled to close on March 31, 2023
[Consultation center] Matsudo City Hall, 2F Main Bldg. Large Conference Rm. (8:30am-5pm) Scheduled to close on March 31, 2023
[Details for the System] Cabinet Office 0120-526-145