No-writing Counter Services 書かない窓口システム
更新日：2025年4月9日
No-writing Counter Service is introduced / 書かない窓口システムを導入しました
On January 31, 2025, the City began operating a “No-Writing Counter Service” using the government-promoted “Municipal Window DXSaaS*” and “RPA*”.
The "No-Writing Counter Service" is a system that allows city hall visitors to complete various forms without writing them by hand at the counter by reading their My Number Cards.
The service reduces the time spent at the counter and waiting time by eliminating the need to fill out application forms. At the beginning, the service will be provided sequentially starting with the procedures that are available depending on the situations at each counter.
- ■ Municipal Window DXSaaS (pronounced as "Dee-ex sah-ass")
- The “Municipal Window DXSaaS” is an initiative that allows each local government to select and use a system provided by a service provider selected through open competition by the government, with the aim of reducing the time citizens spend at the counter and waiting time, and reducing the burden of “procuring a new system” for local government officials.
- ■ RPA (short for "Robotic Process Automation")
- RPA is the automation of input work, etc., performed by human operators using PCs, by means of software robots. The RPA system will automatically input part of the receptionist's work at the "no-writing counter" into the system that manages residents' information, thereby improving the work efficiency of the staff.
Procedures available with "No-writing Window Service" / 「書かない窓口」を利用できる手続き
| Adminstrative Matters | Procedures | Divisions in Charge | Location |
| Leight-weight vehicles | Light vehicle tax declaration and issuance of license place application | Resident Taxation Div. | 2F New Bldg. / Branch |
| Light vehicle desposal declaration and returning of license place | |||
| Motor scooter license plate certificate/re-issuance application | |||
| Seal registration | Application for seal registration | Resident Administration Div. | 1F New Bldg. / Branch / Service Center |
| Certificate of seal registration | |||
| Family register | Issuance of family register (incl. wide-area service) | ||
| Regidence certificate | Issuance of regidence certificate | ||
| Moving, etc. | Notification of moving | 1F New Bldg. / Branch | |
| My Number Card | Application for the issuance of My Number Card | ||
| Application for wlectric certificate for My Number Card | |||
| National Health Insurance | Notification for changes | National Health Insurance and National Pension Div. | 1F Main Bldg. / Branch |
| Medical expense reimbursement application | |||
| Eligibility Certificate for Ceiling-Amount Application and Reduction of the Standard Amount of Patient Liability | 1F Main Bldg. | ||
| National Pension | National Pension insured persons' report form | 3F New Bldg. / Branch | |
| Application for National Pension contribution exemption／payment postponement | |||
| Pension consultation reception slip using a portable check-in device | 3F New Bldg. | ||
| Long-term Care Insurance | Application for Certification of Long-term care or Support Need after moving address | Long-term Care Insurance Div. | 1F Main Bldg. / Branch |
| Disability Welfare | Welfare taxi user eligibility change/loss form | Disability Welfare Div. | 3F New Bldg. |
| Return of Physical Disability Certificate | |||
| Change of address notification for the physically disabled | |||
| Application for Rehabilitation Certificate (Ryoiku Techo) | |||
| Notification of change of matters described in the Rehabilitation Certificate | |||
| Notification of change of matters described in the Mental Disability Certificate | |||
| Notification of change in the Medical Aid for Supporting Independence (psychiatric rehabilitation) | |||
| Notification of move-in from another prefecture for the Medical Aid for Supporting Independence (psychiatric rehabilitation) | |||
| Nursery school admission | Procedures for petitioning for single parent status when applying for use of nursery school | Nursery School Div. | 7F New Bldg. |
| Procedures for job-search declaration when applying for use of nursery school | |||
| Notification of changes in the household situation, etc. | |||
| Procedures for petitioning for separation of parents | |||
| Withdrawal from a nursery school | |||
| Withdrawal of application for use of nursery school | |||
| Temporary suspension of use of nursery school | |||
| Notification of the estimated date of delivery when applying for use of nursery school | |||
| Application for the transfer of nursery school | |||
| Modifying the list of nursery schools of choice | |||
| Child Allowance (Jido Te-ate) | Application for certificaiton request | Children's Future Support Div. Family Assistance Allowance Office | 9F New Bldg. / Branch |
| Notification of change in number of eligible children | |||
| Notification that grounds for eligibility no longer exist | |||
| Children's Medical Expenses Subsidy (Kodomo Iryo-hi Josei) | Application for the subsidy system (incl. re-issuance of the subsidy ticket) | ||
| Notification of changes in the household situation, etc. | |||
| School Admission and Transfer | Notification of school transfer | School Affairs Div. | 4F Keiyo Gas F Matsudo Bldg. / Branch |
| Out-of-district school enrollment petition | 4F Keiyo Gas F Matsudo Bldg. | ||
| Application for non-designated school through the School Choice System |
※More departments and procedures are to be covered in the future.
※For more details on each offices, please see the pages for Main and Branch Offices, Municipal Service Center.
How to use the "No-writing Couter Service"
- Present your My Number Card, driver's license, or resident card at the applicable counter. Even if you do not have your card, you can still use the service by answering the questions at the counter.
- A city hall staff reads the My Number Card, etc. with a dedicated card reader and asks the necessary information for the desired procedure.
- Based on the information read or heard, the staff prints out an application form with the name, address, and required information printed on it, and a list of procedures that is also required at other divisions. (Steps 1-3 will save labor in filling out application forms.)
- You will sign the printed application form and submit it to the counter.
- Visit another division according to the list of procedures you received in step 3. The information at the prior window is shared, and the staff prints out the necessary application form at that window. It is not necessary to follow steps 1-2 again.
For inquiries
Matsudo City, General Affairs Department, Digital Strategy Division
4F New Building, 387-5 Nemoto, Matsudo City
047-366-7399
＞ Read in Japanese / 日本語で読む
